Privacy Policy

We are proud to provide a wealth of information and communicate with people like you, concerned about military families' well-being. You can visit almost all of the pages on this site and access the majority of information anonymously. If you want to take advantage of some of our optional programs accessed through MilitaryFamily.org, we will request information that allows us to identify you.

What information do we collect?

When you are interacting with us online (ordering, donating, registering, subscribing to a newsletter, taking a survey, filling out an application, using our mobile app, or interacting on a social media page) you may be asked for personal information such as your name, email address, mailing address, age, phone number, or military service related information. All of this information helps us better meet the needs of military families, serve our users, and improve our programs. You have choices about how we use this information, and you may always browse our site anonymously.

How do we use your information?

The information we collect from you may be used in one of the following ways:

• To personalize your experience
• To improve our website
• To improve customer service
• To process sales, donations, and memberships
• To process a program application, administer a survey, contest, or promotion
• To send periodic messages from our Association and/or trusted partners unless you opt out

Do you share information about your donors?

We will not sell, trade or share a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations unless you, the donor, have given us specific permission to do so. Donors who are also members of our association will receive information about your membership and a copy of our newsletter, which is sent six times a year. We will also maintain your subscription to any of our other publications or notices you elect to receive.

How do I manage my subscriptions?

You can unsubscribe from receiving email messages from us. Follow the unsubscribe instructions at the bottom of any of our emails or send a request to info@MilitaryFamily.org with unsubscribe in the subject line.

Visitors to our site who apply to participate in a program or award will automatically be opted-in to receive email messages to administer the program and send information on future programs, news, and offers. You may opt out after you receive your confirmation message, but we will not be responsible for any undeliverable notifications or updates about possible awards or acceptance.

Do the privacy protections exist in the Association’s Online Community?

It is important to understand that the information you submit in message boards, blogs, chat rooms, and user groups is publicly displayed. People and organizations not related to the National Military Family Association will see your messages and may try to contact you. As a result, you should be careful about the information you publish online. Because these unrelated parties will also see your “User Name” on any postings you make in online discussions, you may want to use your first name only or an assumed name.

Do we use cookies?

Yes. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile data about site traffic and interactions to offer better site experiences.

Online and Offline Policy

This privacy policy applies to information collected through both online and offline platforms.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Measures We Put In Place

We limit access to donor information to NMFA staff; the level of security is based on their role, and each individual has a unique login and password. All stored financial data is encrypted; no staff member can see the full credit card or bank account numbers. All credit card information we receive is shredded or blacked out after we enter the information into our database. Our database is password protected, and we ask that development staff lock their computers while away from their desk. The database will automatically close after 15 minutes of inactivity to further protect donor information. Physical files are maintained at the office, and our doors remain locked throughout the day.

NMFA is committed to ensuring that your personal information is secure. Therefore, NMFA carefully selects the companies we use to process donations and/or collect personal information.

Constant Contact

“The transmission of information via the internet, email, or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft, and unauthorized use, access, or modification.” For more information about Constant Contact's privacy policy, visit https://www.constantcontact.com/legal/service-provider.

Blackbaud

Blackbaud processes your donation on behalf of this nonprofit organization. When used according to the manufacturer's instructions, Blackbaud encrypts personal and credit card information during all transactions to protect your credit card information and sends an automated confirmation email for all transactions. For more information about Blackbaud's privacy policy, visit https://www.blackbaud.com/company/privacy-policy/north-america.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visit activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13+ years old.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post changes on this page and/or update the Privacy Policy modification date below.

This policy was last modified on 5-6-2024.

Contacting Us

If you have any questions regarding this privacy policy, please contact us using the information below.

2800 Eisenhower Avenue, Suite 250
Alexandria, VA 22314
info@militaryfamily.org
703.931.6632

Thanks to Trust Guard and AARP for some of the language used in this policy.